The Missing Sync for Palm OS v6.0: Known Issues & Limitations
Synchronizing between the Mac OS and Palm OS is very complex. The lists below explain some of the known issues and limitations that you should be aware of.

Mac OS X 10.5 Leopard Limitations
  • Desktop Mounting Disabled with Leopard
    Due to changes in Leopard the Desktop Mounting feature has been disabled. We will continue research to see if it is viable to re-implement this feature for Leopard. To copy files (e.g. applications, music, photos, etc.) to your device, drag-n-drop files onto The Missing Sync, which will add them to the install pane.

  • Birthday Calendar
    If you have the iCal preference enabled to "Show Birthdays Calendar" it is possible that this could cause sync errors. One situation we know results in a sync error is if you have the birthday calendar nested as part of a group of calendars. This situation often causes an error that includes text like, "ICalExternalSync Encountered you referenced the following records (in a relationship) but did not actually push them." Do not include the Birthday Calendar as part of a group of calendars.

    Some users that have the "Show Birthdays Calendar" option selected, but do not have the calendar nested in a group have also reported problems. Based on reports of similar problems with other Sync Service clients we believe that a possible bug in iCal is the cause of these problems. We suggest that you disable the "Show Birthdays Calendar" in iCal and then try to sync. If that sync is successful you can try to enable the birthday calendar feature again and sync. If the errors returns, then disable the birthday calendars. We have reported this problem to Apple and hope that a future update might address this issue.

  • Error syncing Contacts
    If you have more than 16 Address Book groups and have chosen to selectively sync just some groups you may get an error in the sync history that looks like this:
    NSInvalidArgumentException [ISDSqliteRecordIdMapper localIdConstructedFromGlobalId:useLocalIdAsGlobalId:]: Could not construct a local id for global id 'F053C548-4544-41EC-83C8-77162EFD0B3E'. Probably an underlying SQLite locking issue. 
    ISyncInvalidRecordException you referenced the following records (in a relationship) but did not actually push them: ( 
        "com.markspace.missingsync.palmos.contacts_9132__category_Personal", 
        "com.markspace.missingsync.palmos.contacts_9132__category_Business" 
    ) 
    SyncClient error. Mingling failed. 

    If you get this error, take note of the handheld category names mentioned in the error (e.g. Personal and Business in the above example) and if you do not use those categories delete them from the handheld. Then try to sync. It may be necessary to change the Contact conduit settings to do a Overwrite handheld with desktop data on the next sync. On your subsequent sync you should not get this error again.

  • "ICalExternalSync" error in Console.log
    This error is found in the Console.log and is not reported in The Missing Sync log. The error is generated from iCal trying to sync data with Sync Services, NOT your device. We have reported this problem to Apple. The Missing Sync will present an alert if this text is found in your console.log. You can visit our KB article to learn more about this error.



  • "iCalExternalSync[33668] Invalid COUNT value in recurrence:<null>" error in Console.log
    This error is found in the Console.log and is not reported in The Missing Sync log. The error is generated from iCal trying to sync data with Sync Services, NOT your device. If an event has a recurrence that ends after X times, and then the Sync Service's main database is changed (by another sync client, like .Mac, etc.) so that it ends on a specific date, iCal in Leopard will fail to sync because the "count" attribute has been cleared and iCal isn't dealing with it properly. This is an iCal problem and we have reported it to Apple. If you know the event that was changed, you can edit back to end after X times.

  • These types of errors are generated by Apple's Sync Services and reported to The Missing Sync. There can be a number of reasons for these types of errors, but the most common resolution is to "Reset Sync History." We recommend that you try to Reset The Sync history using the steps below and then try to sync again. If the errors continue then you need to look closer at any data mentioned in the error text and try to correct or delete those records and then sync again.

    Reset Sync History

    1. Open iSync
    2. Choose "Preferences" from the iSyc menu
    3. Click "Reset Sync History"
    4. Read the onscreen information, then click the "Reset Sync History" button.
    5. Restart your Mac, connect your device and attempt to sync.

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