Newsletter Archive: Newsletter #36 - May 2004

Newsletter #36 - May 2004 - - New Missing Sync Updates, Languages, Online Store, and More

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1. NEWS: Mark/Space Announces Missing Sync for Pocket PC 1.0.4
2. UPDATED: Missing Sync for Pocket PC 1.0.4 Licensing Change
3. UPDATED: Missing Sync for Palm OS 2.0.2
4. UPDATED: Missing Sync for Tapwave 1.0.1
5. UPDATED: Missing Sync for Internet Sharing & AvantGo 1.0.3
6. WEBSITE: Mark/Space Launches All-new Online Store
7. WEBSITE: New French, German, and Japanese Web Pages
8. SUPPORT: New Technical Support Forms Online
9. FEEDBACK: Self-serve Surveys - Tell Us What You Think!
10. PEOPLE: Eric Ullman Joins as Director of Sales & Marketing

New Version Provides Support for Additional Languages, More Handhelds, and Multiple Users

LOS GATOS, Calif.--May 12, 2004--Mark/Space, Inc., makers of the award-winning Missing Sync™ software, today announced the immediate availability of Missing Sync for Pocket PC version 1.0.4. Missing Sync for Pocket PC offers superior integration and ease of use by employing Apple's native iSync technology to synchronize information between a Pocket PC handheld and a Mac running Mac OS X.

A free update for registered owners, version 1.0.4 is now available in a multi-language installer with English, French, German, and Japanese language software, each complete with localized documentation.

With this latest release, Mark/Space has added support for several new handhelds including Carrier Devices' i-mate Pocket PC, O2's XDA II, and Toshiba's e400 and e800 models. The Missing Sync for Pocket PC supports more than 100 devices running Microsoft Windows Mobile 2003 Pocket PC edition and Pocket PC 2002, an impressive list that now includes all currently shipping Dell Axim, HP iPAQ, and Toshiba Pocket PC handhelds.

Also new in this release is the ability to download drivers for new handhelds from within the software. "With the explosion of new handhelds now coming to market, it's important for us to offer prompt support for the latest hardware," stated Ken Freeman, product manager at Mark/Space. "With this new release, our customers can easily update the Missing Sync's drivers with a simple menu command in the application. This feature is a great example of Mark/Space responding directly to customer needs."

With version 1.0.4, The Missing Sync for Pocket PC adds support for multiple users in Mac OS X. This capability allows each individual user to easily synchronize his or her data with a single Mac, improving usability for offices and households where multiple handheld users share a single Mac.

PRODUCT AVAILABILITY
The complete Missing Sync for Pocket PC 1.0.4 release is available now via electronic software download at http://www.markspace.com/pocketpc.html. Existing users can download the free update at http://www.markspace.com/downloads.html.

PRODUCT REQUIREMENTS
Missing Sync for Pocket PC requires Mac OS X version 10.2.8 or higher, iSync 1.2, and a compatible Pocket PC handheld running Pocket PC 2002 or higher connecting via a USB cradle/cable, Bluetooth, or Wi-Fi. Please visit http://www.markspace.com/pocketpc.html for a complete list of known compatible Pocket PC handhelds.

With the release of version 1.0.4, Mark/Space has improved The Missing Sync for Pocket PC licensing agreement to benefit customers. Previously, a user was only licensed for a single handheld device. With this new version, a user may synchronize an unlimited number of Pocket PC devices with up to two Macs owned by the same person. This change is in direct response to customer feedback.

Version 2.0.2 adds full support for PalmOne's new Zire 31 and Zire 72 handhelds. The Missing Sync for Palm OS 2.0.2 can be purchased from the Markspace online store http://store.markspace.com for $29.95, and existing customers who own one of these new PalmOne devices can download their free update from http://www.markspace.com/missingsync_palmos.html.

Version 1.0.1 provides an updated Game Installer for Tapwave Zodiac devices. The Missing Sync for Tapwave 1.0.1 can be purchased from the Markspace online store http://store.markspace.com for $39.95, and existing customers can download their free update from

http://www.markspace.com/missingsync_tapwave.html.

Version 1.0.3 adds support for PalmOne's new Zire 31 and Zire 72 handhelds. The Missing Sync for Internet Sharing and AvantGo 1.0.3 can be purchased from the Markspace online store http://store.markspace.com for $19.95, and existing customers can download their free update from
http://www.markspace.com/missingsync_internet.html.

Mark/Space is proud to announce its brand new online store. The new store offers an improved user interface and a more streamlined flow from browsing products through completing a purchase.

For example, customers asked us to speed up the purchase process. Before, shoppers were forced to wait for an email containing their license code and a download URL. Not anymore! At checkout time, customers are immediately presented with a license code and a link to begin downloading their software, even for purchases of boxed product. Thanks to this change, customers can start using their new software right away.

With the Missing Sync for Sony CLIÉ and Pocket PC editions now both available in multiple-language editions, Mark/Space has launched French, German, and Japanese pages on their website. Each page provides basic product information and links to distributors appropriate to a specific language.

With Mark/Space's new Email Support Forms, it's even easier to contact technical support for expert assistance. We've provided a customized form for each product to gather all the specific information we need to best solve your problem. Simply fill out the form, click Submit, and one of our knowledgeable reps will be in touch. So, the next time you need to contact technical support, try out the new support forms here:
http://www.markspace.com/support/emailsupport.html.

Mark/Space needs your input to improve our products, so we invite you to visit our website and tell us what you think! The new surveys page http://www.markspace.com/surveys.html provides forms for you to tell us about your experience with our products. Tell us what you like, what you don't like, and what new capabilities you want to see in future releases. The more information you share with us, the easier it is for us to improve our products with the capabilities you want the most.

Do you have a device that isn't a Palm OS or Pocket PC handheld that you'd like to sync with your Mac? Great! Tell us exactly what you're looking for by completing a New Product Request form at the surveys page.

Eric Ullman, previously of Dantz Development Corp., has signed on as Mark/Space's new director of sales & marketing. Eric comes to us with 14 years of Mac customer-focused sales and marketing experience, and we're happy to have him as part of the team.

from the team at Mark/Space!