Customer Survey: Support

Note: If you have a question that requires an immediate answer, please visit Customer Service and Technical Support.


How many times have you contacted Mark/Space Customer Support? Never Once Two to five times More than five times
How many times have you contacted Mark/Space Sales (pre-sales)? Never Once Two to five times More than five times
Please indicate how long you have been using your Mark/Space software: Less than 30 days 30-90 days 3 to 6 months 6 to 12 months 1 to 2 years More than 2 years
Was the Mark/Space Customer Support Team able to resolve your most recent Technical Issue? Yes No Not Applicable
How many Interactions were required to resolve your Technical Issue? A single interaction Two to three interactions More than three interactions
Were you satisfied with the quality of assistance that you received from Mark/Space? Yes No
Rate your most recent support experience from one to ten, with ten being the best, or highest rating. 1 2 3 4 5 6 7 8 9 10
Are you generally satisfied with email and Internet-based support?
Yes, email-based technical support meets my needs No, I would prefer that telephone-based support was provided I don't have an opinion on this matter
Would you be receptive to purchasing premium telephone-based support as an additional option?
Yes No
What is the maximum amount you would pay for telephone-based technical support (per-incident)?
$
Would you be receptive to purchasing premium "Internet-based Chat" as an additional option?
Yes No
What is the maximum amount you would pay for "chat-based" technical support (per incident)?
$
Please select the option that best describes your requirements for technical support:
I am receptive to purchasing "premium" technical support coverage on a per-incident basis I am receptive to purchasing "premium" technical support coverage on a subscription (annual) basis I am not receptive to purchasing any type of technical support coverage
Please select the option that best describes the environment or conditions in which you use Mark/Space products:
Home / Personal School / Academic Business / Self-Employed Corporate / Enterprise None of the above
Would you recommend Mark/Space software products to your friends / associates?
Yes No Comments:
Have you reviewed Mark/Space "knowledgebase" material prior to contacting Technical Support?
Yes No Comments:
Were you able to find useful and informative written material on the Mark/Space website to resolve technical issues?
Yes No Comments:
In general, when resolving technical issues, are you likely to search for solutions on a company's website?
Yes No Comments:
Please select the option that best describes your situation:
I occasionally use computers for simple tasks I use computers quite often, but I let others perform administrative and troubleshooting tasks I am proficient with computers and related software / hardware. I can occasionally fix some software problems myself I am an expert in using computers and related software / hardware; I generally resolve technical issues myself
Have you ever had difficulty in syncing your handheld device using Missing Sync software?
Yes No I don't know
When having difficulty with computer software or hardware product, you are most likely to:
Visit the company's website, looking for knowledgebase support material that addresses my situation Visit the company's website, looking for a telephone number to call for technical support Visit the company's web-based forums, looking for discussions in which your issue is addressed by others None of the above Comments:
General comments:
Please take a moment to include any additional comments or suggestions relative to Mark/Space Technical Support: